FAQ

Local pickup

Pickup will be available same day in store during store hours (please wait for your confirmation email or text prior to arriving):
Monday & Tuesday: Closed
Wednesday - Sunday: 11 a.m. - 5 p.m.

If you'd like to arrange for curbside pickup (free street parking is available directly out front or on the side streets), please contact us at hello@violetsshop.com and we will happily run it out for you.

How will my parcel arrive?

We ship with Canada Post (and provide tracking) twice a week and hand deliver local orders twice a week.

For orders outside of Edmonton, shipping rates are calculated at checkout, but you can always email us at hello@violetsshop.com if anything looks off.

To minimize our footprint, we reuse packaging that's in good, clean condition. As a result, your box or protective packaging may arrive slightly imperfect, but we assure you it will be packed with care. We hope you'll consider reusing the packaging, too!

If your order requires special attention in any way, please contact us at hello@violetsshop.com.

Shipments outside of Canada & USA

For orders outside of Canada and the USA, or if your city is not listed, please contact hello@violetsshop.com.

For orders shipped outside of Canada, you may be charged duties and taxes upon arrival that are the responsibility of the buyer. Violets is not responsible for these charges.

Do you offer gift wrapping?

If you require special packaging, such as gift wrapping, please let us know at the checkout or email us in advance. We will gladly accommodate!

Can I return, exchange, or cancel my order?

Please contact us! We'd love to see you happy!

We'll provide store credit or offer an exchange within 14 days of purchase. Merchandise must be in original packaging and condition. Discounted products are final sale.

All shipping charges are non-refundable. 

I’m a designer who would like to sell goods in the shop. How do I get in touch?

If your values align with ours, and your goods match our aesthetic, please get in touch with us at hello@violetsshop.com.

Please be patient and kind. We will do our very best to respond in a timely manner.